Effective October 2007

If the email address in your account is valid at the time of your order is placed, then you will receive a confirmation email containing your order number and details shortly after your order is placed.

At Western Nevada Performing Arts, we do our best to keep our customer's informed of changes to their order's status once an order is placed. For example, once your order has left our warehouse, you will receive an email to confirm that the order has been shipped. Furthermore, you can also check your order's status anytime by clicking here. Just enter your email address and order number to see your up to date order details and status.

While we make every effort to keep all products in stock, occasionally we may run out of certain items, which may not have been immediately reflected on our website at the time you placed your order. If we are out-of-stock on an item that you've ordered, you will be notified immediately by either email or telephone. At that time you may choose another item or remove that item from your order for a refund. Any out-of-stock items will be placed on back order unless you notify us that you would like to remove the item from your order.

If you're trying to estimate when a package will be delivered, consider the following:

• Credit card approval must be received prior to processing.
• Overnight orders placed after 1:00 p.m. Pacific Time will not be processed until the following business day.
• Order processing and delivery only occurs on business days -- Mondays through Fridays excluding holidays.
• Although we will make every effort to ship all orders received by 1:00 p.m. Pacific Time on the same day the are received (Monday thru Friday, excluding holidays,) please be aware that occasionally unexpected delays my occur that will cause your order to be shipped the next business day.
• Actual shipping transit time will depend on the USPS delivery time guidelines. Please check their site for more information.

We are happy to accept the following forms of payment online:

• Mastercard
• Visa

From time to time, we may offer our customers various coupons, discounts or special promotions. Please be aware that all coupons, discounts and special promotions are subject to the verification of the rules that are listed on the specified coupon, advertisement, web page and/or email that you received. In addition, all coupons, discounts and special promotions are subject to change of terms or cancellation at any time at the sole discretion of Western Nevada Performing Art's management.

Please note, that unless otherwise specified, all coupons, discounts and special promotions are valid for full-retail, non-wholesale, customers only. Furthermore, unless otherwise specified in the rules and regulations governing the coupon, discount or special promotion, all orders subject to a "free shipping" offer will be shipped via United States Postal Service Parcel Post and will be limited to USA customers only.

Damage Occurred During Shipping

• Anytime a customer receives an order that has been damaged due to shipping, please contact us immediately (or within one week of the delivery date) via email to let us know. In the email, please include your name and order number and a description of the damage that occurred. Once the email is received, a Western Nevada Performing Arts representative will contact you with instructions on how to return the damaged items for replacement.

Damaged or Defective Products

• Anytime a customer receives an order and finds that any of our products are either damaged or otherwise defective in any way, please contact us immediately (or within one week of the delivery date) via email to let us know. In the email, please include your name and order number and a description of the damage or defect that you found. Once the email is received, a Western Nevada Performing Arts representative will contact you with instructions on how to return the damaged items for replacement or refund.

Satisfaction Guarantee

• At Western Nevada Performing Arts, we want our customers to be 100% satisfied with their order. If for any reason you are unhappy with your purchase, excluding payments made for class tuition and fees, please contact us via email within 30 days from the delivery date of your order. Please include in the email your name, order number and the reason for your return. Once the email is received, a Western Nevada Performing Arts representative will contact you with instructions on how to return the product for either a refund or exchange. Please note that if a customer returns any product because they are unsatisfied with their order, they must return the product in a un-used, "Like New" condition and the product must be in its original packaging. If a product is returned with obvious signs of customer wear and tear (i.e. the lenses and/or frame is scratched,) then a 25% restocking fee will be charged.

General Terms and Conditions for All Returns and Exchanges

1. Please note that the customer is responsible for all return shipping cost incurred. If the customer chooses to have the item exchanged rather than having their purchase price refunded (excluding items that were damaged during shipment or items that are defective,) then the customer is also responsible for any return shipping costs involved. No refund shall be given for original shipping costs on any product.


2. If a customer returns a product because they are unsatisfied with their purchase, please be aware that the item MUST be returned in its original packaging and the product must be free of any visible wear or tear. No refunds or exchanges will be given until the product is received by Western Nevada Performing Arts and a visual inspection has been made to determine that the product is in "Like New" condition and free from any damage due to customer neglect, abuse or wear and tear.


3. If an order is returned to Western Nevada Performing Arts without prior authorization, no refund shall be given or any exchange shall be made. All authorized returns for exchanges of the same size and color are subject to the availability of said size and color at the time the return is authorized. If a size and color is determined to be out-of-stock when the return is authorized, then the customer shall be notified and he or she may choose to select either a different size and/or color or have their purchase price refunded (less S/H).


4. All refunds will be issued within 24-hours of receipt of the product at Western Nevada Performing Arts and after verification has been made that a refund is due to the customer (see above terms.)

All tuition is billed one month in adavnce. No Refunds or Credits for missed classes will be given for any reason. All missed classes must be made up within one month of date that the class or classes were missed. Dancers may make up classes by attending another class of any discipline. If a class is canceled by the studio, dancers may take a make up class within the next month. Again, any style dance can be used as a make up class. All tuition is due by the 7th of each month. Any tuition paid after the 7th of each month will be subject to a $10.00 late fee.

In addition to the Tuition and Fees Refund Policy stated above, those students (or parents of students) who elect to have their monthly tuition payments automatically deducted from either their checking or credit card accounts must provide W.N.P.A.C. with a written cancellation request 15 days prior to the next billing cycle in order to have the automatic payments stopped. Please note that all cancellation request must be submitted in writing. Cancellation forms will be provided both online, as well as at the studio, for your convience. Cancellations over the telephone and informal email cancellations will not be accepted. Any student (or parent of a student) who submits a cancellation requests without giving a full 15 day notice will be charged for the next full month of tuition. Again, no refunds will be given once tuition is charged.

Example of Cancellation

Jane is signed up for automatic recurring billing (ARB) and is having her tuition automatically deducted from her account each month for classes. In January, Jane decides that she wants to stop taking classes and submits a written cancelation request to the studio to have the ARB stopped. However, because Jane waited until January 16th to submit her request, she will be billed for February's classes and will not be entitled to a refund. As of March 1st, however, Jane will no longer be able to take classes as her cancellation will have taken effect. If Jane would have submitted her cancellation request on or before January 15th, then her last day of class would have been Feburary 1st instead of March 1st. Again, all classes are paid one month in advanced and no refunds are given for any missed classes.

All online ticket sales for W.N.P.A.C. performances are final and no refunds shall be given. If a scheduled performance date is cancelled by W.N.P.A.C., then the customers who purchased advanced ticketed may either be offered a subsititute performance date (at W.N.P.A.C.'s sole discretion) or they will be given a full refund of the purchase price of their ticket(s).

If a customer purchases tickets for a specific performance and is then unable to attend said performance, the customer should immediately contact W.N.P.A.C. to see if their purchased tickets can be exchanged for a different performance date and time. Please note: because all ticket sales are considered final, the availability to exchange tickets is not guarenteed and will only be offered at W.N.P.A.C.'s sole discretion.

Should you have other questions or concerns about any of these policies, please call us at (775) 450-4086 or send us an email at orders@westernnevadaperformingarts.com.